Visual communcation may just be the biggest business, collaboration and educational tool you're not making the most of!
The A&A Blog
When I took responsibility of A&A Office Systems' social media platforms in late 2015, I wanted to bring a human touch to our posts. As great and as helpful as our office technology is, it's not always fun. Copiers are functional. I wanted to make them relatable.
By now, you may have heard of Amazon's Dash Button. It's a small device with a single button that you can place in your home. Each Dash Button is linked to a product on Amazon, such as paper towls or laundry detergent. When you have run low on a given household product, you can press the button on the corresponding Dash and Amazon will dispatch that product to in two business days.
A&A Office Systems' service department has been awarded Ricoh Family Group's Circle of Excellence Award for 2018. This is the third consecutive year A&A has earned this achievement.
A group purchasing organization (GPO) is an organization designed to leverage the collective might of its members to get preferred pricing on products and services those members might typically use. GPOs often serve a particular industry or vertical, such as healthcare or education. Purchasing through a GPO usually requires a member to pay a membership fee or to make a minimum purchase amount. What can be purchased through the GPO depends on the industry and the participating vendors. It can be as specific as surgical gloves for a healthcare provider, or as widely applicable as office technology.
A&A Office Systems has consistently offered the best in office technology since 1961. Now, you may or may not know that our bread and butter, photocopiers, were not widespread in 1961. Photocopiers were leased directly from the manufacturer and the copier dealer model had yet to emerge. So, what is now called A&A Office Systems was called A&A Typewriter Service (so named, unsurprisingly, that it would appear first in any alphabetical listing and not for any particular person).
“It’s not the customer’s problem. It’s our problem,” says Scott Richards, A&A’s Service Manager. Scott has been with with A&A Office Systems for over 14 years, 10 of which have been in the service manager role. Leaning back in his chair, Scott recounts his early years with the company as a copier service technician with a sense of pride. He attributes his rise to management to his enjoyment of turning bad situations around. “Rushing in like a fireman,” as he puts it.
Sitting across from me in his office, Scott is quick to reiterate the customer service ethos of A&A’s President and CEO, John Sullivan. John strongly believes the customer’s experience is paramount, and having started his own career as a service technician, invests heavily in the tools, the training, and the people in A&A’s service department.
Technology security is on everyone's mind these days, and rightfully so. Big data is a big deal. Digital information has never been more convenient, but, whether it's your credit card information at your favorite store or workplace's network infrastructure, it's never been more enticing for unscrupulous hackers.
It's often difficult to gauge not just customer satisfaction, but customer loyalty. Here at A&A Office Systems, we wanted to make this typically opaque process more transparent for both our own edification as well as to the benefit of our customers. In 2014, we implemented the Net Promoter Score system to better understand how we could respond to feedback and grow from what we learned.
When A&A purchased Recol, a data center in Branford, CT in the fall of 2016, our aim was to build broader avenues for office technology. Today, the document lifecycle has changed quite a bit since our founding and documents spend some of their time in the cloud. In fact, it turns out a lot of office technology lives in the cloud now!